Terms of Service

Event Hub Inc., doing business as EventHub Pro · Last updated September 17, 2026

These terms govern your use of the EventHub Pro platform (“the Service”), operated by Event Hub Inc., doing business as EventHub Pro (“Event Hub”, “EventHub Pro”, “we”, “us”). By creating an account, registering for an event, or otherwise using the Service, you agree to these terms and to our Privacy Policy.

1. The Service

Event Hub provides tools for event organizers (“hosts”) to run fundraising campaigns — such as asks/pledges, auctions, and raffles — and for guests to register, participate, and donate. Hosts, not Event Hub, are responsible for their events, their fundraising conduct, and the use of funds raised.

2. Accounts

You must provide accurate information and keep your credentials confidential. You are responsible for activity under your account. We may suspend accounts that violate these terms or put the Service or its users at risk.

3. Guest participation & verification

Guests register with a name, email address, and mobile number, and verify them with one-time codes. Text messaging is governed by Section 4 below and by our Privacy Policy.

4. Text messaging terms (SMS/MMS/RCS)

Program. EventHub Pro sends one-time verification codes, registration confirmations, and event-related notifications (such as bid, raffle, pledge, and receipt updates) to guests and organizers for events they register for or run.
Consent. By entering your mobile number and continuing, you consent to receive these messages from EventHub Pro, which may be sent by automated means. Consent is not a condition of any purchase or donation.
Frequency. Message frequency varies by event; a typical guest receives fewer than 10 messages per event.
Cost. Message and data rates may apply. You are responsible for any charges from your wireless carrier.
Opting out. Reply STOP to any message to cancel at any time. You will receive one final message confirming your opt-out and no further texts. Text START to re-enable messages.
Help. Reply HELP to any message or email support@eventhubpro.com.
Carriers. Mobile carriers are not liable for delayed or undelivered messages.
Privacy. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy.

5. Donations & payments

Payments are processed by Stripe, Inc. (“Stripe”). Card numbers are entered into Stripe-hosted fields, transmitted directly to Stripe, and are not stored on Event Hub servers.
Donations are charged directly to the event host’s own Stripe account and are made to, and received by, the host or its designated organization — not Event Hub. The host’s name appears on your card statement. Questions about a donation, its tax treatment, or a refund should be directed to the event host; refunds are issued at the host’s discretion and subject to Stripe’s rules.
If you choose to save a payment method, it is stored by Stripe as a token on the host’s Stripe account so the host can charge donations you authorize during the event.

6. Host payment accounts (Stripe Connect)

This section applies to hosts that connect a Stripe account to Event Hub in order to accept payments.

Stripe Connected Account Agreement. Payment processing services for hosts on Event Hub are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (together, the “Stripe Services Agreement”). By connecting a Stripe account to Event Hub or continuing to accept payments through the Service, you agree to be bound by the Stripe Services Agreement, as Stripe may modify it from time to time. As a condition of Event Hub enabling payment processing through Stripe, you agree to provide Event Hub accurate and complete information about you and your organization, and you authorize Event Hub to share it and transaction information related to your use of the payment processing services with Stripe.
You are the merchant of record. Payments collected through Event Hub are charged directly to your Stripe account. You, not Event Hub, are the merchant of record and the recipient of the funds. Funds settle to your bank account on Stripe’s payout schedule, and you are responsible for tax acknowledgments, refund requests, and disputes and chargebacks under the Stripe Services Agreement. Event Hub provides tools to initiate refunds of Event Hub transactions but does not hold, control, or guarantee your funds.
Scope of our access. By connecting your Stripe account you authorize Event Hub to create and manage the transactions described in our Privacy Policy and to collect the platform fee below. Event Hub will not use that authorization to access transactions, customers, payouts, or balances in your Stripe account that did not originate from the Service, and will not display such information in the Event Hub portal. You may revoke the authorization at any time from Settings → Payments in the Service or from your Stripe Dashboard; revocation does not affect transactions already completed.
Platform fee. Event Hub charges a platform fee on each successful transaction processed through the Service, at the rate stated in your plan, in addition to Stripe’s own processing fees, which Stripe sets and bills to your account. The platform fee is collected automatically at the time of each transaction as a Stripe application fee and appears as a separate “Event Hub” line in your Stripe Dashboard. If you refund a transaction through the Service, the platform fee on that transaction is refunded to you in proportion to the refund. If a chargeback or dispute on an Event Hub transaction is decided against you, the platform fee on that transaction is refunded to you. Stripe’s processing and dispute fees are governed by Stripe’s terms and are not refunded by Event Hub.
Nonprofit pricing. If your organization qualifies for Stripe’s discounted nonprofit processing rates, that arrangement is between you and Stripe. Event Hub does not control Stripe’s rates, and the platform fee applies regardless.
Your Stripe account. You are responsible for keeping your Stripe account in good standing, including completing any verification Stripe requires. If Stripe restricts or closes your account, Event Hub cannot process payments for you until that is resolved, and Event Hub is not liable for any resulting inability to collect payments.
In-person payments. Card readers you use with Event Hub are registered to your Stripe account. You are responsible for the physical security of readers in your possession and for complying with Stripe’s Terminal terms.
Our reliance on Stripe. Event Hub is not a bank, money transmitter, or payment processor. We are not responsible for Stripe’s availability, payout timing, holds, reserves, or decisions regarding your account; any dispute about those matters is between you and Stripe.

7. Acceptable use

You agree not to misuse the Service — including attempting to access other accounts or data, interfering with its operation, sending unlawful or deceptive content through it, or using it in violation of applicable law (including telemarketing and anti-spam laws).

8. Content & intellectual property

Hosts and guests keep ownership of the content they submit (event descriptions, messages, images) and grant Event Hub a license to display it as needed to operate the Service. The Service itself, including its software and design, belongs to Event Hub and its licensors.

9. Disclaimers

The Service is provided “as is” without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation, and we are not responsible for the conduct of hosts, guests, or third-party services (Stripe payment processing, SMS, and email delivery).

10. Limitation of liability

To the maximum extent permitted by law, Event Hub will not be liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or revenues. Our total liability for any claim relating to the Service is limited to the greater of $100 or the amounts you paid us in the twelve months before the claim.

Without limiting the above, Event Hub is not liable for any damages arising from the SMS/text messaging program, including delayed, undelivered, or misdirected messages; errors in verification codes; or carrier or wireless-network failures. Message and data rates may apply, and mobile carriers are not liable for delayed or undelivered messages. You are responsible for any charges from your wireless carrier.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

11. Indemnification

Hosts agree to indemnify Event Hub against claims arising from their events, including claims about fundraising conduct, prizes, taxes, or the use of funds raised.

12. Changes & termination

We may update these terms; the “Last updated” date reflects the current version, and continued use after changes means you accept them. You may stop using the Service at any time; we may suspend or end access for violations of these terms.

13. Governing law

These terms are governed by the laws of the State of New York, without regard to conflict-of-law rules, and disputes will be resolved in the state or federal courts located in Suffolk County, New York.

Contact

Questions? Email support@eventhubpro.com.